Refund policy

We want you to be fully satisfied with every item that you purchase from Marcsmobility.com. If you are not satisfied with a purchase, you may return most items within 30 days. The 30 days are calendar days and begin on the date of receipt of the product. Please review our Return Policy below:

  1. All returns must be assigned an RA number and can only be obtained by contacting Marc's Mobility via phone (855-988-7557) or email (info@marcsmobility.com). Items returned without an RA number will not be refunded to the customer.
  2. Most items can be returned except those listed below. All returned items are subject to a 15% restocking fee and actual costs affiliated with shipping the product both to the customer and the return shipment to Marc's Mobility.
  3. All New products must be returned in their original packaging, complete with all tags, instructions, and inserts, and must be returned in the original condition that they were received by the consumer, including no scratches, marks on the tires, or any signs of usage. Used products are photographed before shipping, and these products must be returned in the original condition that they were received by the consumer, including no additional scratches or any signs of excessive usage during the 30-day warranty period. Contact Marc's Mobility for excessive usage information.

Return authorization number and return shipment:

Once an RA number is given, arrangements will be made between Customer, Marc's Mobility, and the shipping company for return of item. Customer is responsible for damage fees and all shipping and handling costs to return product to Marc's Mobility unless return of shipment was because of an error made on the part of Marc's Mobility. Once the RA number and shipping provider information are assigned, Customer has 14 business days to return the item. Once the product is returned in accordance with the above-referenced return product condition, Customer will be credited the purchase price less the above-referenced restocking and shipping costs within 14 business days, and within 21 business days if Customer paid by check or money order.

CANCELLED ORDER:

Orders canceled after an item has shipped will follow the same procedure as listed above in the:

Orders canceled after an item has shipped will follow the same procedure as listed above in the Return authorization number and return shipment. The customer must receive the shipment and then follow the steps to return it with an RA number. Refused deliveries will result in the Customer incurring all shipping costs (both shipment to Customer and return to Marc's Mobility) and a 25% restocking fee on all products, and this amount will be reflected in the credit issued to Customer.

Non-returnable items:

Any item that has customized fabric, paint, dimensions, accessories specific to the Customer, batteries, lift recliners, and toilet lifts may not be returned.