Сustomer Service

Our team

At Marc's Mobility, we work hard to provide superior customer service with the lowest possible pricing. We believe in bottom-line pricing with no hidden charges or fees. 

We also provide Free Shipping because we want your online experience to be just like walking into our store and purchasing a power wheelchair or scooter.  We test and warranty ALL of our products, so you can shop with complete confidence and peace of mind.

Don't risk buying a used and abused power wheelchair or scooter that has simply been refurbished. Nearly all of our used power chairs and scooters are in like-new condition, meaning they have very low hours of use.

In most cases, our prices are just 60–70% of retail pricing, helping you get premium mobility equipment without paying full retail cost. Please see the FAQs below for answers to commonly asked questions.

If you don't find the information you're looking for, please let us know — we're always happy to help.

Founding Team

Meet the Vander Poel Family

Marc Vander Poel

Founder

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Fran Vander Poel

Founder

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Alex Vander Poel

Co-Owner

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Meet Our Specialists

Julie

Office Administrator / Compliance Officer

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Mike

Operations Manager

Aubrey

Assistant Operations Manager

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Michael

Sales Manager

Chad

Inside Sales Associate

Mindy

Secretary

Scott

Multimedia & Warehouse Technician

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John

Warehouse Manager

Ready to Speak With a Real Specialist?

Get honest guidance from a team that treats every customer like family.

1-800-677-6293

Mon-Fri: 5pm-6:30pm | Sat: 8am-5pm

Frequently Asked Questions

Shopping with your credit card with Marc's Mobility LLC is guaranteed to be safe and secure. We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.We are dedicated to providing you with a secure, worry-free shopping experience.

Absolutely! We understand it's sometimes easier to talk to a "real person" when placing an order. Call us Monday through Friday between 8 a.m. and 5 p.m. Eastern time at 1-800-677-6293.

We accept Visa, Mastercard, American Express, or Discover as forms of payment. We do, obtain an authorization on your card at the time of your order for the full amount of your order.

When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).

After placing an order you will get a confirmation email. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, contact us and we'll get you set up.

Tax varies based on the state and also the type of item that you are purchasing. In some States some items are exempt, where other states may require a prescription to be exempt and in some cases there is tax on items with or without a prescription. Please ask us at the time of purchase if there is tax or not on the selected items.

Most of our items include FREE SHIPPING! Our Free Shipping policy applies to most addresses within the contiguous 48 states that a major carrier will deliver to. Chairs are packaged with care and are shipped directly to you with a minimal of delay.

Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) please contact us, we can certainly arrange to ship your order there at a standard rate.

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?

UPS Domestic:

Ground - If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the next day after you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 33811

3 Day Select

If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the next day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in three days, starting with shipping day number one.

2nd Day Air

If your order is placed M-F, before 1 P.M. MST, your order will leave our facility the next day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.

Next Day Air

If your order is placed M-F, before 1 P.M. MST, your order will leave our facility the next day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed, if your order is placed before 3P.M. MST.

IMPORTANT EXCEPTIONS

UPS does not pick up or deliver orders on Saturdays, Sundays or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting your shipping days, please consider this important information.

*We are not responsible for the performance of UPS. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department. We will file the claim on your behalf. UPS only guarantees and accepts claims for fast shipments, not ground shipments. Additionally, UPS does not guarantee all air shipments during the Christmas holiday. Please visit their website for all details.

USPS:

Priority Mail

We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed. Priority Mail is not guaranteed by Us or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.

The majority of items are shipped via FedEx Ground or UPS, but for larger items we might use specialized freight carriers.

We want you to be fully satisfied with every item that you purchase from Marcsmobility.com. If you are not satisfied with a purchase, you may return most items within 30 days. The 30 days is calendar days and begins with the date of receipt of the product. Please review our Return Policy below:

All returns must be assigned an RA number and can only be obtained by contacting Marc's Mobility via phone 1-800-677-6293 or email (info@marcsmobility.com) Items returned without an RA number will not be refunded to Customer.
Most items can be returned except those listed below. All returned items are subject to a 15% restocking fee and actual costs affiliated with shipping the product both to the customer and the return shipment to Marc's Mobility.
All New products must be returned in their original packaging complete with all tags, instructions, and inserts and must be returned in the original condition that they were received by the consumer including no scratches, marks on the tires or any signs of usage. Used products are photographed before shipping and these products must be returned in the original condition that they were received by consumer including no additional scratches or any signs of excessive usage during the 30 day warranty period. Contact Marc's Mobility for excessive usage information.

RETURN AUTHORIZATION NUMBER AND RETURN SHIPMENT:

Once an RA number is given, arrangements will be made between Customer, Marc's Mobility and shipping company for return of item. Customer is responsible for damage fees and all shipping and handling costs to return product to Marc's Mobility unless return of shipment was because of an error made on the part of Marc's Mobility. Once the RA number and shipping provider information is assigned, Customer has 14 business days to return the item. Once the product is returned in accordance with above referenced return product condition, Customer will be credited purchase price less above referenced restocking and shipping costs within 14 business days and within 21 business days if customer paid by check or money order.

CANCELLED ORDER:

Orders cancelled after an item has shipped will follow the same procedure as listed above in the RETURN AUTHORIZATION NUMBER AND RETURN SHIPMENT. Customer must receive shipment and then follow the steps for returning the shipment with an RA number. Refused deliveries will result in Customer incurring all shipping costs (both shipment to customer and returned to Marc's Mobility) and a 25% restocking fee on all products and this amount will be reflected in the credit issued to Customer.

NON RETURNABLE ITEMS:

Any item that has customized fabric, paint, dimensions, or accessories specific for Customer may not be returned. All Lift Chairs are Non Returnable Items once Delivered.

I warranty all of my used power chairs, scooters and electric lifts for 30 days from delivery that do not function according to the manufacturers specifications. If there is a problem with a chair, the purchaser must first contact Marc's Mobility. At that time I will make the choice of having the chair repaired or shipped back to Marc's Mobility (at my expense) and replaced with another chair. Warranty is void if chair is damaged due to misuse, accident, or if the chair is used in any way that would not be covered under the terms listed in the manufacturers original warranty. If you have any questions about this policy, please contact me during normal business hours.

Price Disclaimer

Marc's Mobility holds the right to deny any sale due to website errors. You will be notified by phone or email and will receive a full refund.