Marc's Mobility Return Policy

We want you to be fully satisfied with every item that you purchase from Marcsmobility.com. If you are not satisfied with a purchase, you may return most items within 30 days. The 30 days is calendar days and begins with the date of receipt of the product. Please review our Return Policy below:

  1. All returns must be assigned an RA number and can only be obtained by contacting Marc's Mobility via phone (855-988-7557) or email (info@marcsmobility.com) Items returned without an RA number will not be refunded to Customer.
  2. Most items can be returned except those listed below. All returned items are subject to a 15% restocking fee and actual costs affiliated with shipping the product both to the customer and the return shipment to Marc's Mobility.
  3. All New products must be returned in their original packaging complete with all tags, instructions, and inserts and must be returned in the original condition that they were received by the consumer including no scratches, marks on the tires or any signs of usage. Used products are photographed before shipping and these products must be returned in the original condition that they were received by consumer including no additional scratches or any signs of excessive usage during the 30 day warranty period. Contact Marc's Mobility for excessive usage information.

Return authorization number and return shipment:

Once an RA number is given, arrangements will be made between Customer, Marc's Mobility and shipping company for return of item. Customer is responsible for damage fees and all shipping and handling costs to return product to Marc's Mobility unless return of shipment was because of an error made on the part of Marc's Mobility. Once the RA number and shipping provider information is assigned, Customer has 14 business days to return the item. Once the product is returned in accordance with above referenced return product condition, Customer will be credited purchase price less above referenced restocking and shipping costs within 14 business days and within 21 business days if customer paid by check or money order.

CANCELLED ORDER:

Orders cancelled after an item has shipped will follow the same procedure as listed above in the:

Orders cancelled after an item has shipped will follow the same procedure as listed above in the Return authorization number and return shipment. Customer must receive shipment and then follow the steps for returning the shipment with an RA number. Refused deliveries will result in Customer incurring all shipping costs (both shipment to customer and returned to Marc's Mobility) and a 25% restocking fee on all products and this amount will be reflected in the credit issued to Customer.

Non returnable items:

Any item that has customized fabric, paint, dimensions, accessories specific for Customer, batteries, lift recliners and toilet lifts may not be returned.