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Free Shipping

We Offer Free Shipping

At Marc's Mobility LLC, we Believe in Bottom Line Pricing with No Hidden Charges or Fees. We also Provide Free Shipping (U.S. Domestic - lower 48) because we want your online experience to be just like you walked into our store and purchased a Power Wheelchair or Scooter.  Currently, a fuel surcharge MAY apply and is dependent upon your zip code and if your item is being drop shipped or shipped from our warehouse in Lakeland, FL, please speak to a member of the Marc's Mobility team for further details.  If an order is placed online and you are in an effected zip code, a member of our team will reach out to you to discuss further.  

We Test & Warranty ALL of our Products, so you are Fully Proctected. Nearly all of our used power chairs & scooters are in Like New Condition, meaning they have very low hours of use. In most cases our price will be 60-70% of the Retail Price and best of all, we ship straight to your door Free of Charge.

Shipping

Most of our items include FREE SHIPPING! Our Free Shipping policy applies to most addresses within the contiguous 48 states that a major carrier will deliver to. Chairs are packaged with care and are shipped directly to you with a minimal of delay.  Currently, a fuel surcharge MAY apply and is dependent upon your zip code and if your item is being drop shipped or shipped from our warehouse in Lakeland, FL, please speak to a member of the Marc's Mobility team for further details.

Where we ship

Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) please contact us to discuss options. 

Method of delivery

Mobility chairs and scooters are shipped via specialized freight carriers.  When shipping from our warehouse in Lakeland, FL, these items are palletized and wrapped with several layers of carboard and shrink wrap to ensure safe transport to your residence.  These deliveries are typically made via 18 wheel tractor trailer or box truck and are liftgate deliveries, meaning the drivers will lower the pallet to the ground and leave it typically in your driveway close to your home.  They do not unbox, go inside the home, or remove any of the shipping materials, that is the repsonsibility of the recipient.  Items that are in stock and shipped directly from manufacturers will be drop shipped and can be delivered via Freight carrier, UPS or FedEx dependent upon what you have ordered. 

Delivery times

We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect:

Customers are emailed their tracking numbers along with the invoice.  Delivery times are dependent upon your zip code and location the item is shipping from, in stock items typically arrive within 7 business days or less. 

Smaller items (i.e batteries, joysticks, etc.)  may ship UPS Domestic or USPS.  Typically, these items take only a few days to receive when in stock.  Shipping days are M-F.  If you seek expedited shipping options, please speak to a member of the Marc's Mobility team to obtain a quote for these types of services which will be an additional cost. 

Ground - If your order is placed M-F, before 1 P.M. MST, your order will usually leave our facility the next day after you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 33811

IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.

USPS:

Priority Mail- We only ship USPS priority mail, which, on average, takes three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed. Priority Mail is not guaranteed by Us or the Postal Service. There is no way to track or file claims for orders shipped with the U.S. Postal Service.